FAQ
Dream Watch offers a curated selection of the world's most prestigious watch and jewelry brands. We guarantee authenticity, offer expert guidance, and provide premium customer service to ensure a seamless shopping experience.
You can purchase products directly through our website or visit our boutique in Warsaw. Simply add the desired item to your cart and proceed to checkout. Our secure payment options make shopping easy and reliable.
Yes, our customer service team is available to assist you with placing an order over the phone. Please contact us at +48 696 510 554 for assistance.
You can visit our boutique in Warsaw to explore our collections. Please check our store locator for the exact address. Warsaw, Wiejska 9/1A
If you need to modify or cancel your order, please contact our customer service team as soon as possible. Changes can only be made before the order has been processed and shipped.
Prices may vary, and some products are available at price upon request. If you do not see the price of a product, please contact us for details.
We offer worldwide shipping. Delivery options and costs are calculated individually. Please contact us for more details.
Yes, we deliver worldwide. Please contact us for shipping options and costs.
We offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 14 days in its original condition for a refund or exchange.
Yes, all our products are 100% authentic. Most items come with official documentation and a certificate of authenticity.
Most of our products include a certificate of authenticity from the manufacturer. Additionally, we provide an extra one-year warranty for added peace of mind.
Yes, we offer special orders for any product, whether it is a readily available item or a rare, hard-to-find piece. Contact us for personalized assistance.
Delivery time for special orders is typically 7-10 days, depending on the brand and availability.
Yes, we provide professional watch servicing and repairs. We specialize in servicing Swiss luxury watches, ensuring they receive the highest level of craftsmanship and attention to detail.
We offer a full range of services, including movement servicing, polishing, waterproof testing, and complete overhauls. Our experts handle all types of repairs with precision and care. For more details, visit our Watch Service & Repair page.
You can bring your watch to one of our boutiques or contact our service department to arrange a professional evaluation.
Repair times vary depending on the complexity of the service and brand. Our team will provide an estimated timeframe upon assessment.
